# NICE Investigate NICE Investigate is the investigations-facing module of [[NICE Systems|NICE Ltd.]]'s **Evidencentral** digital-evidence-management (DEMS) platform. It is the product the [[Little Rock Police Department]] bought under a June 2025 Master Relationship Agreement at roughly **$100,000 per year** ([[NICE Investigate (MRA and Order 00479378)]]). This page documents the product as the vendor and market describe it (Tier-2/4); the binding terms and figures specific to Little Rock are on the corpus source page and are the controlling Tier-1 record where the two differ. NICE markets Evidencentral as comprising three solutions — **NICE Inform, NICE Investigate, and NICE Justice** — covering the workflow "from the time an incident happens, until cases are successfully closed and prosecuted" (Tier-2 vendor material, [NICE — Investigate product page](../../web%20archive/2026-06-07/nicepublicsafety.com/nice-investigate-investigations.md)). The 2024 ASTORS award the company cites went specifically to NICE Investigate and NICE Justice (Tier-2 vendor statement, [NICE — ASTORS award](../../web%20archive/2026-06-07/nice.com/evidencentral-astors-best-investigation-award.md)). NICE is an evidence-cloud vendor and is distinct from [[Cellebrite]] (phone extraction) and [[Leonardo US Cyber and Security Solutions, LLC|Leonardo/ELSAG]] (ALPR); it is unrelated to NSO Group / Pegasus spyware. ## What the product does (vendor description) NICE describes the following capabilities. Each is the company's own marketing language and is presented as such, not as an independently verified benchmark. - **Automated case building.** "Streamlines investigations by automatically finding and depositing digital evidence into case folders," which NICE says "enables evidence to be disclosed faster, according to deadlines" (Tier-2 vendor material, [NICE — Investigate](../../web%20archive/2026-06-07/nicepublicsafety.com/nice-investigate-investigations.md)). - **Automatic transcription.** "Using cloud-based transcription, prosecutors and investigators can quickly scan the content of audio and video recordings to expedite evidence review and charging decisions" (Tier-2 vendor statement, [NICE — ASTORS award](../../web%20archive/2026-06-07/nice.com/evidencentral-astors-best-investigation-award.md)). - **Optical character recognition.** "With Object Character Recognition, previously unsearchable evidence such as hand-written notes, PDFs and text content stored within images, can be scanned and made keyword-searchable" (Tier-2 vendor statement, [NICE — ASTORS award](../../web%20archive/2026-06-07/nice.com/evidencentral-astors-best-investigation-award.md)). - **In-platform redaction.** NICE markets automated redaction of "sensitive information from video and audio evidence without having to send evidence out to 3rd party or navigating a different system" (Tier-2 vendor material, [NICE — Investigate](../../web%20archive/2026-06-07/nicepublicsafety.com/nice-investigate-investigations.md)). - **Evidence connections and AI.** NICE says the solutions "use AI to search across connected evidence sources and recommend evidence, and automatically redact material from video evidence," and provide "data visualization tools for visualizing evidence on timelines and maps" (Tier-2 vendor statement, [NICE — IDC MarketScape](../../web%20archive/2026-06-07/nice.com/idc-marketscape-dem-leader-2023.md)). ## Hosting and compliance (as asserted) NICE describes NICE Investigate as "the Microsoft Azure cloud based solution that breaks down information silos," and states that "NICE and Microsoft Azure meet the security requirements for federal, state, and local governments as defined by FBI's CJIS policy." The same source lists ISO/IEC 27001:2013 and attributes the UK's "Cyber Essentials PLUS badge and G-Cloud OFFICIAL" to Azure, the underlying Microsoft platform (Tier-4 vendor material — a NICE-authored advertisement feature, [Policing Insight](../../web%20archive/2026-06-07/policinginsight.com/nice-investigate-azure-cjis.md)). These are vendor assertions from sponsored content, not an independent accreditation: NICE Investigate should not be described as "CJIS-certified" or as holding ISO 27001 at the product level on this evidence alone. The Little Rock contract is the firmer record on residency. The [[NICE Investigate (MRA and Order 00479378)|LRPD Order 00479378]] specifies geo-redundant US storage on **Microsoft Azure Government** with AES-256 encryption at rest, an 84-month retention term, and unlimited automatic transcription — terms that bind the City of Little Rock and are documented in the corpus (Tier-1). ## Market position and scale (vendor-reported) NICE was "named a Leader in the 2023 'IDC MarketScape: Worldwide Digital Evidence Management Solutions for Law Enforcement Vendor Assessment' (#US51361223, Nov. 2023)," with IDC citing "usability, AI workflow augmentation, and data visualization" as strengths. This designation is republished by NICE in its own press release rather than retrieved from IDC directly (Tier-2 vendor statement quoting IDC, [NICE — IDC MarketScape](../../web%20archive/2026-06-07/nice.com/idc-marketscape-dem-leader-2023.md)). NICE self-reports that Evidencentral has "captured over a hundred million incidents, and supported over six million investigations involving more than twenty-five million evidence items" (Tier-2 vendor statement, [NICE — IDC MarketScape](../../web%20archive/2026-06-07/nice.com/idc-marketscape-dem-leader-2023.md)). These are unaudited vendor figures. Named users include the Charleston County (SC) Sheriff's Office in the US (a vendor testimonial, [NICE — Investigate](../../web%20archive/2026-06-07/nicepublicsafety.com/nice-investigate-investigations.md)) and, in the UK, Cleveland Police working with the Crown Prosecution Service (Tier-4 vendor material, [Policing Insight](../../web%20archive/2026-06-07/policinginsight.com/nice-investigate-azure-cjis.md)). Cleveland Police is the English force, not Cleveland, Ohio. ## Why it matters in this corpus NICE Investigate is the long-term evidence layer of LRPD's surveillance stack: where Motorola/Watchguard handles in-car and body-worn video and shorter-term storage, NICE Investigate is the 84-month case-evidence cloud, and it is wired into the city's real-time crime center. The LRPD order's §2.2.4 integrates NICE Investigate with [[Fusus]] so that "evidence tagged with a case number in Fusus will be added to the matching case folder in NICE Investigate" ([[NICE Investigate (MRA and Order 00479378)]]). For the product's cross-jurisdictional class context see [[Digital Evidence Management Cloud]]; for the vendor's corporate lineage, including the 2015 sale of its intelligence-services division to Elbit Systems, see [[NICE Systems]]; for the foreign-vendor axis see [[Foreign-Headquartered Surveillance Vendors]]. ## Notes - "NICE Investigate" is one of three Evidencentral components (with NICE Inform and NICE Justice); do not read Evidencentral as a two-part platform even though the cited award named two of the three. - Almost every capability claim here is vendor marketing. The corpus's controlling record for what Little Rock actually bought is the Tier-1 source page [[NICE Investigate (MRA and Order 00479378)]].