# 2025-06 Little Rock Adopts NICE Investigate Evidence Platform On **June 13, 2025**, the City of Little Rock and **NICE Systems, Inc.** (Hoboken NJ — the US subsidiary of NICE Ltd., Ra'anana, Israel) executed both a **Master Relationship Agreement** and **Order No. 00479378**, deploying **NICE Investigate** — a cloud-based digital-evidence-management platform — at LRPD for **$100,000 per year**. The Order provisions: - **9,423 active-case capacity** (additional active cases at $15/case/year beyond the cap) - **84-month average retention** (~7 years) - **Unlimited automatic transcription** of all playable video/audio at ingestion - **Geo-redundant US-resident storage** (Microsoft Azure Government) - **AES-256 encryption at rest** - **CJIS-compliant** infrastructure - **Fusus § 2.2.4 cross-tag integration** — "evidence tagged with a case number in Fusus will be added to the matching case folder in NICE Investigate" [[Christna Plummer]] is named as the **Notice** contact for LRPD on the MRA. ## Sources - [[NICE Investigate (MRA and Order 00479378)]] — source page with detailed contract analysis. - [[NICE Systems]] — vendor org page (with corporate-identity context). - [[_overview]], files `NICE/2025.06.13 NICE Systems Inc. Master Relationship Agreement - FULLY EXECUTED.txt` and `NICE/2025.06.13 NICE Systems Inc. Order 00479378 with Exhibits and Attachments - FULLY EXECUTED.txt`. ## Significance **The second Israeli-headquartered surveillance vendor documented at LRPD** (after [[Cellebrite]]). Together with the Cellebrite Advanced Services Agreement, this contract introduces the **foreign-headquartered-vendor** analytic axis to the Arkansas Surveillance corpus. **The operational evidence layer for the LRPD Real-Time Crime Center.** The § 2.2.4 Fusus integration links NICE Investigate to LRPD's [[Fusus]] RTCC platform, making the post-incident evidence retention layer interoperable with the live situational-awareness layer. This integration is the load-bearing finding that converts the RTCC from vendor-pitched aspiration (Conway, Fayetteville) to operational reality (Little Rock); see [[Competing ALPR Vendors and the Real-Time Crime Center]]. **Unlimited automatic transcription** is a substantive capability change: every BWC, MVR, 911 call, and other audio/video LRPD ingests is automatically transcribed into text-searchable form. The corpus does not document downstream usage of these transcriptions, but the capability is contracted for. ## Notes - The Order's § 1.3 press-release / marketing-quote clause obligates the City to "reasonably assist NICE to develop: (i) a NICE press release stating that Customer has elected to employ the Investigate SaaS Solution… and (ii) case studies." Routine for enterprise SaaS but worth flagging. - Data residency: **explicit US-only** — distinct from the [[Cellebrite Advanced Services Agreement]] § 10.3 which permits cross-border transfer. See [[Foreign-Headquartered Surveillance Vendors]] for the comparison.