# NICE Systems
Israeli digital-evidence-management software vendor. The Israeli parent **NICE Ltd.** is publicly traded on NASDAQ under the ticker **NICE**; it sells in the United States through its wholly-owned US subsidiary **NICE Systems, Inc.** (Hoboken, NJ). NICE is one of two Israeli-headquartered surveillance vendors documented in the [[CLR-2026-778]] production; the other is [[Cellebrite]].
## Corporate identity
| Fact | Value | Source |
|---|---|---|
| Public-issuer name | NICE Ltd. | (primary public record, [SEC EDGAR — NICE Ltd. 20-F Filings Index](../../web%20archive/2026-06-05/sec.gov/nice-20f-filings-index.md)) |
| Prior corporate name | NICE-Systems Ltd. (from 1991-10-14 through 2016-06-08); formerly Neptune Intelligent Computer Engineering Ltd. (founding name, 1986-09-28 through 1991-10-13) | (primary public record, same; [NICE FY2024 20-F](../../web%20archive/2026-06-05/sec.gov/nice-20f-2024-nice-20241231.md), "NICE was founded on September 28, 1986, as Neptune Intelligent Computer Engineering Ltd.… On October 14, 1991, the Company was renamed NICE-Systems Ltd.") |
| US-customer-facing subsidiary | **NICE Systems, Inc.** — 221 River Street, 10th Floor, Hoboken, NJ 07030 | ([[NICE Investigate (MRA and Order 00479378)]], MRA preamble; also primary public record, [NICE FY2024 20-F](../../web%20archive/2026-06-05/sec.gov/nice-20f-2024-nice-20241231.md), "Our subsidiary, NICE Systems, Inc. has been appointed as our Agent for Service in the United States, and is located at 221 River Street, Hoboken, New Jersey 07030.") |
| Country of incorporation | State of Israel | (primary public record, [NICE FY2024 20-F](../../web%20archive/2026-06-05/sec.gov/nice-20f-2024-nice-20241231.md), "We are incorporated in Israel and therefore are subject to various corporate governance practices under the Israeli Companies Law") |
| Date of founding | 1986-09-28 | (primary public record, same) |
| Principal Israeli office | 13 Zarchin Street, P.O. Box 690, Ra'anana 4310602, Israel | (primary public record, same; SEC EDGAR filer record) |
| Israeli HQ footprint | ~165,000 sq ft (Ra'anana) | (primary public record, same) |
| North American HQ footprint | ~60,000 sq ft (Hoboken NJ) | (primary public record, same) |
| Stock exchange | NASDAQ Global Select Market | (primary public record, SEC EDGAR file 000-27466) |
| Ticker | NICE | (primary public record, NASDAQ) |
| SEC SIC | 7372 — Services-Prepackaged Software | (primary public record, SEC EDGAR) |
| SEC file number | 000-27466 | (primary public record, SEC EDGAR) |
| Foreign Private Issuer status | Yes — files Form 20-F | (primary public record, SEC EDGAR) |
## Corporate history (verbatim from FY2024 20-F)
> "NICE was founded on September 28, 1986, as Neptune Intelligent Computer Engineering Ltd., with the vision to digitize unstructured data previously captured using analog means. On October 14, 1991, the Company was renamed NICE-Systems Ltd., expanding its mission to the Customer Service market, becoming a leading global provider of Workforce Optimization software applications, **as well as adding solutions for the Public Safety and Justice sector**. With the increased quantity of available data and the growing need to generate meaningful business insight, NICE launched Interaction Analytics solutions… In 2007, NICE acquired Actimize, a leader in Financial Crime and Compliance analytics solutions… Since 2014, NICE has emerged as a leader in cloud, analytics, digital and AI through innovations and strategic acquisitions. In 2016, NICE acquired inContact, a leading provider of cloud contact center software and agent optimization tools… Since 2019, as consumer expectations are shifting to digital CX, NICE vastly extended the reach of its offering with a series of organic innovations as well as acquisitions of leading Digital & AI Customer Experience solutions, expanding its business reach beyond the contact center, providing organizations with AI-powered digital and automated self-service solutions to address customers' evolving needs." (primary public record, [NICE FY2024 20-F](../../web%20archive/2026-06-05/sec.gov/nice-20f-2024-nice-20241231.md))
The **NICE Investigate** product line that LRPD purchased on June 13, 2025 traces to the **Public Safety and Justice** vertical that NICE began serving after the 1991 rename. NICE's headline business is now customer experience (CXone, after the 2016 inContact acquisition) and financial-crime analytics (Actimize, after the 2007 acquisition); NICE Investigate is a smaller vertical sold to law-enforcement customers.
## Product line documented in the LRPD corpus
The [[CLR-2026-778]] production documents the LRPD-NICE Master Relationship Agreement and the substantive purchase Order:
| Document | Date | Amount | Detail |
|---|---|---|---|
| **Master Relationship Agreement (MRA)** | 2025-06-13 | n/a (framework) | Establishes NICE Systems, Inc. as the contracting party; sets the Order-form template; AI-restriction (§3.4), export controls (§7.2 — denied-party / Crimea-Luhansk-Donetsk / Cuba / Iran / North Korea / Syria), warranties, and confidentiality terms. Arkansas governing law (§14.3); Pulaski County exclusive jurisdiction. Notice contact: **Major [[Christna Plummer]]** (
[email protected]). |
| **Order No. 00479378 — NICE Investigate SaaS** | 2025-06-13 | **$100,000/yr** (Year 1 fixed) | 1-year initial term; 9,423 active-case capacity; **unlimited automatic transcription** of all playable video/audio upon ingestion; geo-redundant US-residency storage; AES-256 at rest; **84-month average retention** before permanent removal; additional active cases beyond 9,423 at $15/case/year; archived cases beyond capacity at $3/case/year. Severity-tiered support (S1 60-minute response 24×7; S2 4-hour business-day; S3/S4 next-business-day). |
Both anchored on [[NICE Investigate (MRA and Order 00479378)]].
## NICE Investigate § 2.2.4 — the Fusus integration
The Order's Statement of Work explicitly identifies NICE Investigate as integrating with LRPD's existing systems, including the [[Fusus]] Real-Time Crime Center platform:
> "evidence tagged with a case number in Fusus will be added to the matching case folder in NICE Investigate" (Tier-1 corpus, [[NICE Investigate (MRA and Order 00479378)]], §2.2.4)
This integration is the load-bearing link that makes the [[Real-Time Crime Center (RTCC)]] at LRPD operational across multiple vendor systems: Fusus aggregates the live video and incident feeds; NICE Investigate retains the post-incident evidence; the prosecutor-facing system ingests cases for trial. See [[Competing ALPR Vendors and the Real-Time Crime Center]] for cross-jurisdiction context.
## Press-release / marketing-quote clause (§1.3 of the Order)
> "Subject at all times to its obligations with respect to Confidential Information, Customer shall reasonably assist NICE to develop: (i) a NICE press release stating that Customer has elected to employ the Investigate SaaS Solution for its digital investigation and evidence management software; and (ii) case studies (requiring a single phone call) to demonstrate the benefits derived by use of the Investigate SaaS Solution." (Tier-1 corpus, same)
The press-release / case-study clause is a routine SaaS-marketing addendum but is worth flagging because it contemplates the City actively producing promotional material for the vendor — a posture different from the City's relationship with its other surveillance vendors.
## Data residency — explicit US-only
In contrast to [[Cellebrite]]'s Advanced Services Agreement §10.3 (which permits cross-border data transfer outside the customer's country), NICE Investigate's geo-redundant storage is **explicitly held within the USA** per the corpus document. This is the analytic distinction to track: both vendors are Israeli-headquartered, but only Cellebrite's contracted terms permit international data transfer. The NICE corpus document keeps the evidence US-resident.
## Roles in this corpus
- **Vendor of digital-evidence-management cloud software to LRPD.** Active in [[CLR-2026-778]]'s 2025 procurement cycle.
- **One of two Israeli-headquartered surveillance vendors in the corpus** (jointly with [[Cellebrite]]).
- **The integration target for the LRPD Real-Time Crime Center evidence layer** (via the Fusus §2.2.4 cross-tag).
- **The CJIS-compliant, US-data-residency long-term retention layer** (84 months / 7 years) for LRPD digital evidence.
## People
- **[[Christna Plummer]]** — LRPD Major; named "Notice" contact on the NICE MRA. (Spelling per the document — "Christna," not "Christina"; note flagged on her people page.)
- **[[Latreasa Mullins-Sanders]]** — LRPD Administrative Services Finance Manager; routed the NICE procurement on the LRPD side.
## Notes
- NICE Ltd. (Israel) and NICE Systems, Inc. (Hoboken NJ) are distinct legal entities. The corporate parent (Ltd.) is the SEC registrant and the Israeli employer; the US subsidiary (Inc.) signs customer-facing agreements and is the registered Agent for Service in the United States.
- The original 1986 founding name "Neptune Intelligent Computer Engineering Ltd." is the etymology of "NICE" (the acronym's expansion is no longer used).
- NICE's company-wide product portfolio extends far beyond NICE Investigate. The other product lines (CXone customer-experience, Actimize financial-crime, Workforce Optimization, RPA) are not in the LRPD corpus. The customer-facing portion of NICE that LRPD purchased is one product within the broader **Public Safety and Justice** vertical.
- The 2025-03-19 20-F is the most recent annual report covering the period in which LRPD signed the MRA and Order; the 2026-02-26 20-F (90 MB) covers FY2025 and is available but not extracted here.
- See [[Digital Evidence Management Cloud]] (concept page) for the broader DEMS market context and how NICE Investigate fits alongside competing offerings.