# Craig Duncan **Sr. Field Operations Manager - Southeast** at [[Leonardo US Cyber and Security Solutions, LLC]] / [[ELSAG ALPR Systems]]. Direct phone: (910) 986-0596. Email: `[email protected]`. Address: 4221 Tudor Lane, Greensboro NC 27410. Primary vendor-side counterparty on the 2024-08 Arkansas State Police Term Contract and the initial PO with [[Arkansas State Police]]. ## Role and affiliations - **Sr. Field Operations Manager - Southeast**, Leonardo US Cyber and Security Solutions, LLC. The role title positions Duncan as a regional sales/field-operations lead covering the southeastern US market. The Item-5 grant release now places Bald Knob's paid ELSAG purchase before ASP's term contract; Duncan's documented appearance remains specific to the ASP relationship. ## Appearances in the corpus - [[Term Contract 4600055190 and PO 4502235324 — Initial Leonardo ELSAG Buy]] — named as Vendor Contact on both the Term Contract (Tier-1 corpus, `1513_001.pdf`, p. 28) and the larger PO 4502235324 (Tier-1 corpus, `1513_001.pdf`, p. 25): *"Contact Craig Duncan"*. - Author of the 2026-02-26 10:07 AM email confirming receipt of PO 4502265167 from Anna Hawthorne-Pennington (Tier-1 corpus, `1513_001.pdf`, p. 22): > *"Received thank you."* — with the signature block: *"Craig Duncan / Sr. Field Operations Manager - Southeast / Leonardo U.S. Cyber and Security Solutions, LLC / ELSAG ALPR Systems / 4221 Tudor Lane / Greensboro, NC 27410 / DIRECT — (910)986-0596 / Tech Support (866)967-4900 / Create a Tech Support Ticket"*. ## In the 2026-07-07 internal-comms production Duncan is the vendor-side through-line of the operational mail, well beyond the fiscal-production contract role. He: routes the ASP/Houston HIDTA MOU and POC material to HIDTA and translates Overton's requests into the ELSAG domain/group/hot-list/silent-list structure ([[ASP–Houston HIDTA MOU and ELSAG Domain Architecture]]); coordinates the fixed-LPR deployment calls, F4 and [[Street Sentry (ELSAG Solar ALPR)|Street Sentry]] site surveys, and site nomenclature ([[Fixed-LPR Deployment and Street Sentry Site Surveys]], [[F4 Installs and Site Nomenclature]]); manages procurement/reseller routing and tech support ([[Leonardo ELSAG Vendor Coordination and Procurement]]); and organizes the HIDTA EOC trainings ([[HIDTA LPR Network Training and EOC Analytics]]). His signature-block direct cell recurs in the raw mail and is withheld per PII handling; his official Leonardo address is cited. ## Notes - The April 4, 2024 quote referenced on PO 4502235324 ("Quote Dated 04-04-2024") was most-likely originated by Duncan as the regional Field Operations Manager, although the quote document itself is not in this batch. - Duncan's correspondence position is the Leonardo direct contact — distinct from the reseller-channel contact [[David Pierce]] at [[John Wright Associates, Inc.]]. The two-contact structure (Leonardo direct + reseller through John Wright) is typical of cooperative-purchasing-vehicle sales: the cooperative contract is held by the manufacturer; the reseller handles the in-state customer relationship. - See [[Leonardo US Cyber and Security Solutions, LLC]] for additional context on Duncan's parent organization.