# Gena Hatch A Flock Safety **Customer Success Manager** and the vendor-side counterparty on two Conway threads in spring 2026 — the routing of the Home Depot camera-share request and the response to the Conway City Council's information-security questions. ## Role and affiliations - Customer Success Manager, [[Flock Safety, Inc.]]; works through the `[email protected]` "Engage Success" customer-success channel. ## Appearances in the corpus - [[Conway PD Project Update - ARDOT Permits Series]] — on 2026-04-03, as "Engage Success," told [[Garrett Yosenick]] and [[Lt. Andrew Burningham]] that Conway PD's request for Home Depot camera access "has been logged but has not been completed yet and is in process ... we will get this completed as soon as we hear back from the Home Depot." - [[Flock Cameras Apr 2026 City Council QA Thread]] — on 2026-04-20, after [[Lt. Andrew Burningham]] relayed the Conway City Council's questions about information security and data breaches, replied with Flock's talking points and the attached "Flock Safety Security Claims and Facts" one-pager, stating that "Flock has not experienced a data breach or been hacked." ## Notes - The same Flock customer-success function Hatch represents handles both operational data-sharing onboarding and the vendor's information-security messaging to a city's elected officials.