# Melissa Lee Flock Safety **Customer Success Manager** assigned to Conway PD during onboarding. Email `[email protected]`, phone 314.448.3862. Owns the post-sales relationship: account creation, training scheduling, ongoing support. Authors of the 2025-01-23 onboarding email and the Flock kickoff capture sheet (the "Funding Source: Asset forfeiture" document). The "ML to send calendar link" notation on the kickoff deck identifies her by initials. ## Role and affiliations - Title: **Customer Success Manager** (Flock's standard CSM role). - Employer: [[Flock Safety, Inc.]]. ## Appearances in the corpus - [[AR - Conway PD - Welcome to Flock!]] — 2025-01-23 7:58 PM: sends the slide deck, books admin onboarding, asks for the LPR policy. - [[AR - Conway PD - Welcome to Flock! (3) - Flock Kickoff Slide Deck]] — co-author/keeper of the kickoff deck where the "Funding Source: Asset forfeiture" line appears. - Likely additional CSM follow-up emails throughout 2025; these may surface in later review of the broader correspondence series. - [[Flock Safety Procurement Courtship]] — listed on the invitation for Flock's 2025-09-11 sales demonstration at the [[Fayetteville Police Department]]: the same Flock Arkansas team courting a second Arkansas jurisdiction.