# Flock Master Services Agreement The full Flock Safety Master Services Agreement, produced under item E of the supplemental request. It is the standard-form terms-and-conditions instrument that, together with the Order Form ([[Flock Safety Order Form]]), constitutes the Conway PD–Flock contract. This `PD-2026-477` copy is a clean `.docx` with a text layer; its customer signature block is blank. ## What's inside A Microsoft Word document carrying the complete Master Services Agreement: Recitals; Section 1 (Definitions); Section 2 (Services and Support); Section 3 (Customer Obligations); Section 4 (Data Use and Licensing); Section 5 (Confidentiality; Disclosures); Section 6 (Payment of Fees); Section 7 (Term and Termination); Section 8 (Remedy for Defect; Warranty and Disclaimer); Section 9 (Limitation of Liability; Indemnity); Section 10 (Installation Services and Obligations); Section 11 (Miscellaneous); plus the "Flock Notices Address" block, a blank "Customer Notices Address" block, and **Exhibit B — Insurance**. The document defines "Customer" as "the entity identified in the signature block." The Customer Notices Address table is empty (`ADDRESS:`, `ATTN:`, `EMAIL:` blank), and the document carries no executed signature. ## Key takeaways - **The full MSA text is in the production as a clean, standalone document.** The `PD-2026-354` corpus also holds the full MSA, but only as an attachment surfaced inside a February 2026 vandalism-question email thread ([[MSA via Cameras Thread]]). The `PD-2026-477` copy is the cleaner artifact — a native `.docx` rather than an OCR'd attachment — and is the better citation source for verbatim MSA clauses going forward. - **Customer signature block blank.** As with the Order Form, this copy carries no executed signature. The MSA states it "is effective on the date of mutual execution"; the execution date is anchored elsewhere in the corpus to on or about 2024-12-18 ([[Contract to Legal Thread (Dec 2024 DocuSign)]]). - **Key clauses** (consistent with [[MSA via Cameras Thread]]): **§ 10.1** — Flock Hardware "is owned and shall remain the exclusive property of Flock"; **§ 10.2** — Flock "shall have final discretion to veto a specific location"; **§ 11.15** — the 30-day **non-appropriation clause** (obligations requiring public funds "are conditioned on the availability of said funds appropriated for that purpose"; the customer may terminate for non-appropriation on 30 days' notice without penalty); **§ 4.4** — data-distribution licensing, under which customer-requested third-party distributions may be retained by the recipient "for a period longer than Flock's standard retention period"; **§ 8.4** — Flock disclaims liability for third-party distributions requested by the customer; **§ 11.10** — FAR § 889 / no-banned-Chinese-telecom compliance; **Exhibit B** — Flock's insurance schedule ($5,000,000 shared Cyber and Professional Liability / E&O limit). ## People and orgs mentioned - [[Flock Safety, Inc.]] — "Flock Group Inc.," the contracting vendor. - [[Conway Police Department]] — the "Customer" (identified by the Order Form, not within the MSA's blank signature block). ## Concepts invoked - [[Non-Appropriation Clause as Sales Tool]] - [[Flock Camera-as-a-Service Procurement Model]] - [[Surveillance Data Sharing — Default-On Posture]] ## Events documented - *No new event.* ## Cross-references - [[MSA via Cameras Thread]] — the `PD-2026-354` appearance of the full MSA, with the clause-by-clause analysis. - [[Flock Safety Order Form]] — the Order Form (Exhibit A) this MSA incorporates. - [[Custodian Response Letter]] — item E, under which this file was produced. ## Open questions / follow-ups 1. **No executed signature.** The MSA's customer signature block is blank in this copy; the executed instrument is not in the production.