# Flock Safety Customer Implementation Guide (Pulaski County) A 58-page generic Flock Safety customer onboarding deck filed in the Pulaski County Flock contract record. Despite the filename's "(1)" suffix and "Pulaski County" reference, the document is **a vendor-supplied template with no Pulaski-County-specific content** — it walks through the standard installation timeline, customer responsibilities, the three implementation service tiers (Existing Infrastructure / Standard / Advanced), AC-power installation instructions for electricians, location-selection guidance, and Flock's support contacts. The document is incorporated into the [[Pulaski County Flock Safety MSA and Order Form (Contract 6764)|MSA]] as **Exhibit C**. This is the corpus's clearest documentary anchor for Flock's standardized customer-onboarding process and its product service-tier pricing. ## What's inside ### Implementation Timeline overview The standard Flock onboarding sequence: 1. **Review Locations** — Flock sales rep presents location options; customer approves Deployment Plan 2. **Finalize Locations** — Confirm Deployment Plan + signed agreement 3. **Step 1: Conduct On-site Survey & Place Flags** — Flock technician evaluates solar/power access, line of sight to road, cellular service; places white flags at each spot 4. **Step 2: Call 811** — Flock coordinates with the 811 "Call-before-you-Dig" service for underground utility marking 5. **Step 3: Schedule Installation** — Flock ships site-specific materials and schedules installation date 6. **Step 4: Install & Validate Cameras** — Flock installs; Onboarding Specialist confirms footage capture; transitions customer to platform access **Stated timeline:** 6-8 weeks from finalized locations to fully installed cameras. ### Three Implementation Service tiers Flock's pricing tiers: | Tier | Cost per camera (one-time) | Use case | |---|---:|---| | **Existing Infrastructure** | **$150** | Camera mounts on existing utility, light, or traffic signal poles (height 8-12'). Customer obtains permits, hires electrician if AC power needed. The most common tier and the one Pulaski County selected. | | **Standard** | $650 | Includes a Flock breakaway pole (12' above grade). Flock handles 811 calls and standard MUTCD traffic control. | | **Advanced (NCHRP 350 / MASH-approved pole)** | $1,900 | DOT-grade approved pole required for state-DOT-right-of-way installations. Includes site/safety assessment and Flock-managed permitting. | | **Advanced — DOT Pole upgrade** | $5,000 per camera | When a location requires a DOT Pole (i.e., not the standard Advanced pole), the implementation cost escalates to $5,000/camera. | **The Pulaski County procurement priced at the Existing Infrastructure tier ($150 × 6 = $900)** per the [[Pulaski County Flock Safety MSA and Order Form (Contract 6764)|Order Form]] — implying Flock and PCSO planned to mount cameras on existing utility/light/traffic poles rather than erect new Flock-branded poles. *Observation, distinct from the record:* the ARDOT permit request was for state-highway right-of-way installation — which would ordinarily trigger the Advanced ($1,900) or Advanced-DOT-Pole ($5,000) tier per Flock's own pricing. The County paid the Existing Infrastructure rate. Either (a) ARDOT permitted attachment to existing-state poles at the 6 sites, (b) Flock absorbed the difference for the relationship, or (c) the operational installations were partly funded through optional-cost line items (the $5,700 reserve on the Award Letter could cover ~3 DOT pole conversions at the $1,900 rate). The corpus does not resolve which. ### Flock Safety Team roles | Role | Responsibility | |---|---| | **Project Manager** | Customer's primary contact during installation. | | **Customer Success Manager** | Strategic partner across the contract lifetime. Trains users; ensures account setup. | | **Field Operations Team** | Physical installation and maintenance technicians. | | **Flock Safety Support** | Day-to-day support; reach via [email protected] or 866-901-1781 (Mon-Fri 8am-8pm EST). | | **Government Affairs / Public Relations** | Educate stakeholders (city councils, governing bodies); share media stories about crimes solved. | The Government Affairs / PR role is the corpus's clearest documentary acknowledgment that Flock provides political-stakeholder support to its LE customers — including talking points and media-relations help. ### AC-Powered Camera Customer Responsibilities Detailed customer-responsibility framework for AC-powered cameras (some of the County's 6 sites are presumably AC-powered): 1. Create a Deployment Plan with Flock 2. Acquire an Electric Quote (contact an electrician for 120V AC power) 3. Sign Flock Safety Agreement 4. Conduct Site Survey (Flock marks camera locations and 811 utilities) 5. Install Camera (Flock installs camera + AC power kit) 6. Connect Camera to Power (customer's electrician connects to AC mains per NEC Article 300) **Electrician Installation Steps** (Page 16) detail the specific connection procedure: connect AC Neutral / Line / Ground wires to the Surge Protector via lever-nut connectors; verify RED LED on the box; close box and zip-tie; call Flock to remotely verify power. Regional Flock support phones for power-verification calls: Southeast Region (678) 562-8766; West Region (804) 607-9213; Central & NE Region (470) 868-4027. ### Camera Placement Guidance - Cameras can be mounted on existing utility, light, or traffic signal poles, or 12' Flock poles - Solar-powered: one camera per pole (solar panel blocks visibility for a second camera) - AC-powered: two cameras per pole feasible - Falcon cameras capture vehicles **driving away from intersections** (rear plates aimed in traffic direction) - Cameras *cannot* point into the middle of an intersection - Cameras should be placed *after* an intersection to prevent stop-and-go motion activation - Cameras require AT&T or T-Mobile cellular signal The placement guidance constrains where in the road network Flock cameras can be effectively installed. **Falcon cameras only capture rear plates of vehicles moving away from the camera** — a directional constraint that shapes the network's surveillance topology. ### Solar Panels Solar panels require unobstructed southern-facing views. The deployment-planning process accordingly screens out locations with significant tree cover or competing structures to the south. ## Key takeaways - **Standard generic content, not Pulaski-County-customized.** Despite the filename, the Guide reads as Flock's standardized customer-onboarding template. The Guide's value to the corpus is as documentary anchor for Flock's standardized service tiers and onboarding workflow, not as a Pulaski-County-specific operational record. - **The Existing Infrastructure service tier ($150/camera) is the lowest-cost option** and the one Pulaski County selected. The tier requires the customer to obtain permits, hire an electrician (if AC power), and accept that Flock's installation responsibility is limited to the camera and adapter — not the pole. Standard ($650) and Advanced ($1,900) tiers include progressively more Flock-managed responsibility. *Observation:* Pulaski County's selection of the lowest-cost tier may have contributed to the 16-month deployment delay between contract execution and ARDOT permit request, since the lower tier requires more customer-driven permitting work. - **The Government Affairs / PR support role is acknowledged in writing.** Flock's published implementation guide explicitly states *"Get support educating your stakeholders, including city councils and other governing bodies"* and *"Share crimes solved in the local media with the help of our Public Relations team."* This documentary statement complements the corpus's other anchors of Flock's political-support work (cf. the Conway Mayor's-Office April 2026 talking-points thread). - **The Falcon camera's directional and signal constraints shape deployment topology.** Falcon cameras capture rear plates of vehicles moving away; require AT&T or T-Mobile signal; need unobstructed southern solar exposure or AC mains access. These constraints implicitly explain why ALPR networks tend to cluster along major arterials and state-highway corridors rather than at signalized intersections or in dense residential street grids. ## People and orgs mentioned - [[Flock Safety, Inc.]] — author of the Guide. - (No named individuals — the Guide is a template.) ## Concepts invoked - [[Flock Camera-as-a-Service Procurement Model]] - [[Automatic License Plate Reader (ALPR)]] ## Cross-references - [[_overview]] — production overview. - [[Pulaski County Flock Safety MSA and Order Form (Contract 6764)]] — the MSA which incorporates this Guide as Exhibit C. - [[Pulaski County ARDOT Right-of-Way Permit Request for Flock Cameras]] — the deployment-permit document. ## Open questions / follow-ups - The Pulaski-County-specific Deployment Plan referenced in the Guide's process is not separately produced. The deployment plan that would document specifically which Flock service tier was applied at which of the 6 locations, the per-site AC vs. solar choice, the electrical contractor, and the per-camera installation date, is not in the corpus.